George S
KENNEWICK, WA | 2002 Chevrolet 3500 SilveradoMay 8, 2021
Always very helpful
Response from Speck Buick GMC of Tri-Cities
May 10, 2021We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Airick W
KENNEWICK, WA | 2021 GMC 3500HD SierraMay 5, 2021
Great job Brian Roberts. Great customer service. Found us a great truck that fits our needs.
Response from Speck Buick GMC of Tri-Cities
May 6, 2021Hi Airick, thank you so much for your feedback about your recent experience here, and congratulations on your new truck! Please don't hesitate to reach out if there is anything else we can do for you.
Neil H
PASCO, WA | 2021 GMC 1500 SierraApril 26, 2021
Andy Widger is a real good guy . he answered all my questions and had the no pressure approach to a sale . plus he was light hearted and just nice to be around.
Response from Speck Buick GMC of Tri-Cities
April 26, 2021Hi Neil, thank you so much for your kind words about your experience here with Andy! Feel free to reach out to him and the team at any time if you have any further questions!
Hilario L
KENNEWICK, WA | 2021 GMC 1500 SierraApril 22, 2021
Between the salesman that helped us (Micheal), and the new car manager (Bryan). It was a very pleasant experience in purchasing a new car. Went in looking for a quality used truck, and drove out with a brand new rig. Very honest and straight to the point, not to mention the realistic atmosphere at the dealership. Not pushy at all and very patient in allowing me to test drive 4 different vehicles, they even shipped one over from Sunnyside that I didn’t purchase. My next used or new vehicle purchase will be from Speck!
Response from Speck Buick GMC of Tri-Cities
April 27, 2021Thank you so much Hilario! Congratulations on the new ride! Please let us know if there is anything else we can do for you -- always happy to help.
Barbara A W
RICHLAND, WA | 2018 GMC TerrainApril 22, 2021
My Service Manager Pablo, Victor and Sal ate do wonderful to work with. As a single sr citizen I feel they will keep my car running in good order.
Response from Speck Buick GMC of Tri-Cities
April 26, 2021Your satisfaction is important to us Barbara, so we want to sincerely thank you for choosing Speck Buick GMC Of Tri-Cities! Have a fantastic day!
Elaine R
PASCO, WA | 2017 Chevrolet EquinoxApril 17, 2021
Courteous, I have dealt with C speck dealership since proxy 1971
Response from Speck Buick GMC of Tri-Cities
April 19, 2021Hi, thank you for the high star rating! We sincerely value your business and look forward to your next visit!
Dennis A
RICHLAND, WA | 2019 Chevrolet TahoeApril 16, 2021
Had a terrible experience at my normal oil change. Service personnel informed me that transmission fluid had been used in the engine. I had my transmission serviced a few hours before at a transmission shop. A sample of the fluid was saved when the service department flushed the engine to clean out the wrong oil. I hope that the engine was not damaged.
Response from Speck Buick GMC of Tri-Cities
April 19, 2021Thank you so much for letting us know about your experience, Dennis! We are so glad we could get that fixed for you -- please don't hesitate to reach out if there is anything else we can do!
Clay H
MUKILTEO, WA | 2010 GMC 1500 SierraApril 15, 2021
Very friendly, efficient, respectful service team.
Response from Speck Buick GMC of Tri-Cities
April 16, 2021We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!
Paul M
KENNEWICK, WA | 2018 Buick LaCrosseApril 14, 2021
Service was good, but I have come to expect that a car wash be included in full servicing of my car. It took what seemed to me to be a very long time to complete the oil change. I also asked for information about new tire options and all I got was a single total cost without any identification of what tires were quoted, what were their rating and specifications, and what options were available.
Response from Speck Buick GMC of Tri-Cities
April 20, 2021Hi Paul, we strive to always provide an easy-going and informative experience during a service and it appears we missed the mark this time around. We want to ensure you have all the answers you need! If we can answer any questions, please contact our service or parts management at 509-783-9399. Thank you!
Richard H
RICHLAND, WA | 2014 Buick EnclaveApril 13, 2021
Service people are attentive, caring, and professional.
Response from Speck Buick GMC of Tri-Cities
April 14, 2021It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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